Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group
We are currently looking for an experienced HOSPITALITY MANAGER to join the team of a luxury lodge located in Ngala Private Game Reserve.
KEY OUTPUTS:
- Prepare welcome and departure notes for guests
- Check guests in during the day and manage dietaries, or any other special requests
- Meet all guests, check-ins, check outs, hosting guests and site-inspections
- Ensuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed daily
- Assist in training and developing staff as necessary
- Work closely with the Senior Management team to ensure a seamless daily operation.
- Ensure brand standards are maintained in all areas that make up the guest experience
- Represent the Company’s brand in appearance and behavior
- Create an environment where the company’s culture & DNA is fostered
- Innovate new ideas and ways to enhance the brand
- Guest Delight - Plan, action, and create guest delights both in the bush and at the lodge
- Check set ups for breakfast, lunch, and dinner
- Manage the butler’s department including shifts, duties, and addressing issues
- Ensure the main area is tidy and styled to the BOPs
- Host guests at mealtimes and ensure smooth service from the kitchen and butler
- Collaborate with butlers and Lodge managers to maintain a high service standard
- Assist Operations Manager and Lodge Manager with stock takes and orders
- Handle general administrative tasks, including emails, staff rostering, and daily allocations
- Assist with Stock Control and correct stock issuance
- Lead Large Group Bookings
- Maintain open communication with all departments
- Support Operations Manager & Lodge Manager during leave periods
- Attend to day sheet information like dietary and medical requirements for guests
- Demonstrate a positive attitude, willingness to learn and grow, and a training mentality
- Be open to feedback and have good interpersonal skills
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
- Valid unendorsed SA driver’s license essential
- MS Office knowledge essential
- PANstrat Knowledge beneficial
SKILLS REQUIRED:
- Communication skills with guests and staff
- Lateral thinking ability
- Flexibility and initiative
- Professional, courteous, and hospitable demeanor
- Ability to cope under pressure and lead effectively
- Organizational and leadership abilities
- Integrity, proactive nature, and career ambitions
- Passion for guest satisfaction and problem-solving skills
- Team player with diligence and self-motivation
- Willingness to share information and inspire others
- Experience in Wine & Food
PREVIOUS WORK EXPERIENCE REQUIRED:
- 3 to 5 years’ experience in a 5-star operation in a camp manager/Duty manager role
- Service industry experience with guests and staff
- Managerial experience
Start: ASAP
Salary: Market related, Live-In
To apply for Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
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